DVR chaptering thumbnails not available
Xgin01
Enthusiast - Level 2

I just received IMG 1.9 this Wednesday and I love it.

Only issue I have is that when I press the up arrow during playback of a recorded program I get the chaptering screen but no thumbnail pictures are available.

I tried resetting the STB and disabling/enabling the feature and still no thumbnail pictures on any of my recorded programs. 

Any suggestions.

STB is a QIP-7200 P2

0 Likes
Re: DVR chaptering thumbnails not available
PJL
Master - Level 3

I'm seeing the same thing.  I received the upgrade several weeks ago as part of the slow roll for DAC 1/VHO3.  Are you in Southern California or Texas?  I'm trying to narrow this down to if it's a problem for DAC 1 as I haven't heard of this problem for other deployed markets.

0 Likes
Re: DVR chaptering thumbnails not available
Xgin01
Enthusiast - Level 2

I am in Southern California.

0 Likes
Re: DVR chaptering thumbnails not available
PJL
Master - Level 3

@Xgin01 wrote:

I am in Southern California.


That's what I suspected.  I'll report it

0 Likes
Re: DVR chaptering thumbnails not available
sgk3
Newbie

I am also in Southern California and I have chapters, but no thumbnails.

0 Likes
Re: DVR chaptering thumbnails not available
bafooya
Enthusiast - Level 2

Also in VHO 3 with 1.9 and no thumbnails... CallerID also doesn't display on screen, even after waiting a few days for it to activate.

0 Likes
Re: DVR chaptering thumbnails not available
CeeZee
Newbie
I am vho8 and am having the same problem (part of the slow roll).
0 Likes
Re: DVR chaptering thumbnails not available
MichaelM3
Newbie

Ditto for us - I'm in So Cal & thought the chaptering would be great, but it shows up only on 20% of the shows.

0 Likes
Re: DVR chaptering thumbnails not available
Xgin01
Enthusiast - Level 2
I was hoping a Verizon representative would of offered some sort of explanation or fix by now.
Disappointed.
0 Likes
Re: DVR chaptering thumbnails not available
SoCal_FIOS_User
Enthusiast - Level 2

Verizon support, I've also opened a ticket on this and have not received any response. What's up with this issue? Is this limited jus to CA? If so, what is the plan to resolve this?

0 Likes