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DVR chaptering thumbnails not available

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Xgin01
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-29-2011

DVR chaptering thumbnails not available

Message 1 of 18
(3,186 Views)

I just received IMG 1.9 this Wednesday and I love it.

Only issue I have is that when I press the up arrow during playback of a recorded program I get the chaptering screen but no thumbnail pictures are available.

I tried resetting the STB and disabling/enabling the feature and still no thumbnail pictures on any of my recorded programs. 

 

Any suggestions.

 

STB is a QIP-7200 P2

17 REPLIES 17
PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: DVR chaptering thumbnails not available

Message 2 of 18
(3,177 Views)

I'm seeing the same thing.  I received the upgrade several weeks ago as part of the slow roll for DAC 1/VHO3.  Are you in Southern California or Texas?  I'm trying to narrow this down to if it's a problem for DAC 1 as I haven't heard of this problem for other deployed markets.

Xgin01
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-29-2011

Re: DVR chaptering thumbnails not available

Message 3 of 18
(3,176 Views)

I am in Southern California.

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: DVR chaptering thumbnails not available

Message 4 of 18
(3,176 Views)

@Xgin01 wrote:

I am in Southern California.


That's what I suspected.  I'll report it

sgk
Contributor
Contributor
Posts: 1
Registered: ‎09-18-2011

Re: DVR chaptering thumbnails not available

Message 5 of 18
(3,152 Views)

I am also in Southern California and I have chapters, but no thumbnails.

bafooya
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-15-2011

Re: DVR chaptering thumbnails not available

Message 6 of 18
(3,139 Views)

Also in VHO 3 with 1.9 and no thumbnails... CallerID also doesn't display on screen, even after waiting a few days for it to activate.

CeeZee
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-06-2008

Re: DVR chaptering thumbnails not available

Message 7 of 18
(3,114 Views)
I am vho8 and am having the same problem (part of the slow roll).
MichaelM
Contributor
Contributor
Posts: 3
Registered: ‎09-21-2011

Re: DVR chaptering thumbnails not available

Message 8 of 18
(3,067 Views)

Ditto for us - I'm in So Cal & thought the chaptering would be great, but it shows up only on 20% of the shows.

Xgin01
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-29-2011

Re: DVR chaptering thumbnails not available

Message 9 of 18
(2,972 Views)
I was hoping a Verizon representative would of offered some sort of explanation or fix by now.
Disappointed.
SoCal_FIOS_User
Contributor
Contributor
Posts: 4
Registered: ‎03-30-2010

Re: DVR chaptering thumbnails not available

Message 10 of 18
(2,902 Views)

Verizon support, I've also opened a ticket on this and have not received any response. What's up with this issue? Is this limited jus to CA? If so, what is the plan to resolve this?

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