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DVR freezing while watching recorded programs

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Geee
Contributor
Contributor
Posts: 1
Registered: ‎04-10-2012

Re: DVR freezing while watching recorded programs

Message 21 of 34
(3,910 Views)

I have this issue on both my DVRs.  I have taken to rebooting the DVRs weekly to prevent the issue.  If I do not reset the DVRs about 2 weeks later it starts hanging on playback.

Lilnonny1
Contributor
Contributor
Posts: 3
Registered: ‎01-18-2012

Re: DVR freezing while watching recorded programs

Message 22 of 34
(3,900 Views)

Your suggestion to reboot as part of a preventive strike is a pretty good idea that I wouldn't have connected with the problem. We shouldn't have to do this; the technology should be better than this! It is so extremely frustrating isn't it? Thanks again.

Me-and-not-u
Contributor
Contributor
Posts: 1
Registered: ‎05-12-2012

Re: DVR freezing while watching recorded programs

Message 23 of 34
(3,798 Views)

so reading over the post maybe there is no fix? it might be time to go to comcast and drop verizon they keep asking me to renew my 2 year agreement for equipment that has these issues, I just need to think this out now

JanetInNJ
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎09-06-2008

Re: DVR freezing while watching recorded programs

Message 24 of 34
(3,787 Views)

I have had this same issue as well.  I tried rebooting the box with no success.  It has only happened a few times.  We have 2 HD DVRs -- one in LR and one in son's bedroom.  The last time it happened, I watched a program in the LR that I had recorded to my son's DVR.  Then I TRIED watching a program I recorded on LR DVR and it kept freezing up about 10 minutes in.  I was watching both of these programs in the LR.

 

Oddly -- the programs that froze up were recorded from CBS.  I am trying to keep track of circumstances of shows that freeze.  Have not tried customer service yet.  I don't think replacing the box would help.

 

 

nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: DVR freezing while watching recorded programs

Message 25 of 34
(3,777 Views)

The next version of software 1.9.1 (coming out now) will fix the freezing and random reboots. Everyone should have it soon.

candcgregory
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎04-03-2012

Re: DVR freezing while watching recorded programs

Message 26 of 34
(3,761 Views)

Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.

 

So...apparently 1.9.1 is not the fix. 

nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: DVR freezing while watching recorded programs

Message 27 of 34
(3,752 Views)
That is hard to say based on one recording.  Was it live or recorded?  

@candcgregory wrote:

Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.

 

So...apparently 1.9.1 is not the fix. 


 

tedward
Contributor
Contributor
Posts: 1
Registered: ‎05-14-2012

Re: DVR freezing while watching recorded programs

Message 28 of 34
(3,738 Views)

After reading all the complaints of the freezing during DVR Playback. I am glad to know we arent the only ones suffering.  Verizon customer service to get these issues resolved is a joke.  Transferred here, there and guess what..call dropped. Thank You.  So does any know what is the fix to this problem aside from unplugging everything for 30 seconds and restart?

candcgregory
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎04-03-2012

Re: DVR freezing while watching recorded programs

Message 29 of 34
(3,724 Views)
I watched the Borgias on my DVR, recorded last night, and it, too had the pixilation, skips. Happened twice. I'll be watching, and the show will freeze, skip ahead 2-3 seconds, and when the program begins again, there is pixilation of the picture for a few seconds. Both the Borgias, and Game of Thrones, have done this. I have 1.9.1..problem occurs on playback from Showtime and HBO now.
How is this acceptable to Verizon, especially considering how much we all pay every month? Can't you people do anything right?

@nascar wrote:
That is hard to say based on one recording.  Was it live or recorded?  

@candcgregory wrote:

Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.

 

So...apparently 1.9.1 is not the fix. 


 

 

nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: DVR freezing while watching recorded programs

Message 30 of 34
(3,716 Views)
Could be something other than 1.9.1.  Older DVR? Recommended eSATA drive used? Could be an issue with the signal?
Im not saying it is not 1.9.1 but I don't know based on the lack of details you provided.

@candcgregory wrote:
I watched the Borgias on my DVR, recorded last night, and it, too had the pixilation, skips. Happened twice. I'll be watching, and the show will freeze, skip ahead 2-3 seconds, and when the program begins again, there is pixilation of the picture for a few seconds. Both the Borgias, and Game of Thrones, have done this. I have 1.9.1..problem occurs on playback from Showtime and HBO now.
How is this acceptable to Verizon, especially considering how much we all pay every month? Can't you people do anything right?

@nascar wrote:
That is hard to say based on one recording.  Was it live or recorded?  

@candcgregory wrote:

Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.

 

So...apparently 1.9.1 is not the fix. 


 

 


 

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