My DVR recordings are suddenly completely invisible to the box in the other room.
Reboots of all DVRS (unplugging for 5 minutes) doesn't accomplish anything.
The "Auto-fix of Common DVR" problems option gives me a "Data Error. Please try again later." message.
Technical support says their systems are completely down and they can't even look up and verify accounts much less help me beyond giving general tips that I have already tried. They've offered to transfer me to billing to at least get a credit for my downtime.
Billing and billing supervisors insist that this is untrue and that there is absolutely no problem with technical support beyond transient nightly updates.
06-01-2013 04:00 PM
If I'm understanding you correctly, the issue you are facing is that while all of your STBs are functioning, and your DVR correctly shows your View Recordings list, this list does not display on your non-DVR STB. Though there could be a number of issues causing your problem, and a number of fixes that could be necessary, I'll list the easiest first.
If none of these solutions work, then you might be having an issue either with your service, your wiring, or your components.
06-03-2013 11:19 AM
You are correct in your understanding.
As I alluded to, I already tried 1, 2 & 3.
1) Did not help
2) Gave a "Data Error. Please try again later" message
3) Did not help.
I figured this meant that I have an issue with my service. Trouble is, I could not get technical support to help me that day or schedule an apppointment because they said their "systems are down."
And I could not get billing to even recognize that technical support was having support issues or that I was havng issues with my services.
06-03-2013 12:15 PM
Have you tried to contact Technical Support again, to see if their systems are back online now?