Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

DVR recordings not showing in log

Reply
Palemedes
Contributor
Contributor
Posts: 2
Registered: ‎11-17-2011

DVR recordings not showing in log

Message 1 of 7
(3,050 Views)

Several times now, when i access my dvr on my set boxes, it shows that there are no recordings.  This is even though the dvr shows almost 50 percent full, and i have had many recordings.  This problem has only started happening since the new update to the FIOS system was uploaded.  To fix the problem, i have to reset my set top boxes.  I have to initiate the reset twice before the box will reset.  After the reset is finished, all my recordings will show in the proper place on my DVR.  This would be the end of it, if the reset fix would hold.  But, after some time, the same problem occurs and i have to go through the same process to fix it.  It seems that the upgrade to the FIOS system has also created some problems that were not there before. 

 

Either FIOS needs to apply a fix to the software to solve this problem or something is wrong with my set boxes.  Can anyone help?

6 REPLIES 6
Karl_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: DVR recordings not showing in log

Message 2 of 7
(3,036 Views)

Hi Palemedes -- It sounds like your having some software issues with your boxes.  I sent you a private message to get some more information so we can help out.  Thanks!


Karl
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Palemedes
Contributor
Contributor
Posts: 2
Registered: ‎11-17-2011

Re: DVR recordings not showing in log

Message 3 of 7
(3,022 Views)

Karl,

 

Thanks for your offer to help.  Where can I find that message you sent me?

 

Palemedes

Angclark01
Contributor
Contributor
Posts: 1
Registered: ‎11-22-2011

Re: DVR recordings not showing in log

Message 4 of 7
(2,994 Views)

I'm having the exact same problem for about a week now.  Help please!!!!!

Shamika_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: DVR recordings not showing in log

Message 5 of 7
(2,963 Views)

Hello,

 

If you still need assistance, please PM me.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

 

McCants
Contributor
Contributor
Posts: 1
Registered: ‎10-01-2018

Re: DVR recordings not showing in log

Message 6 of 7
(1,260 Views)

My DVR is not showing recordings

LawrenceC
Moderator Moderator
Moderator
Posts: 10,816
Registered: ‎03-18-2013

Re: DVR recordings not showing in log

Message 7 of 7
(1,257 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title