An Accepted Solution is available for this post.
DVR unexpectedly erased all recorded programs
Eddiek2
Newbie
‎07-22-2013 11:23 AM

Has anybody else had this problem?  All programs were on our DVR on 7/19.  When my husband tried to watch a recorded program on 7/21 the dvr message indicated that there were no recorded programs.  What happened? Is it possible to restore all of the programming that was "lost"?  Our DVR was about 70% full when this happened.

0 Likes
Reply
12 Replies
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
peggyn1
Newbie
‎07-22-2013 01:04 PM

Yes, this did happen to me.  I did a restart and got all of my movies back.  Hope this helps.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
Eddiek2
Newbie
‎07-22-2013 06:11 PM

Hi,

Thanks for responding.  Unfortunately we tried to restart but, alas, no programs reappeared.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
PJL
Master - Level 3
‎07-22-2013 06:39 PM

You might try an autocorrection.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
sangs1
Specialist - Level 2
‎07-23-2013 03:45 AM

Were these recorded on the actual DVR itself or on a connected external drive? 

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
Eddiek2
Newbie
‎07-23-2013 08:24 AM

Recorded on the actual DVR

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
Eddiek2
Newbie
‎07-23-2013 08:24 AM

I don't know what autocorrection is.  We tried everything else.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
sangs1
Specialist - Level 2
‎07-23-2013 08:50 AM

Bummer. Was hoping maybe a cable was loose to the external drive and reconnecting it might bring them back. I'm stumped by this one. Have never had it happen (knock wood). When you go into History or Recent Deletes, do the programs show up there?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
PJL
Master - Level 3
‎07-23-2013 11:42 AM
@Eddiek wrote:

I don't know what autocorrection is.  We tried everything else.

It is now the STB menu uption under Customer Support >> In-Home Agent >> Fix FiOS TV Issues.  It does much more than a the reboot option.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: DVR unexpectedly erased all recorded programs
NoLikeVerizon
Newbie
‎01-03-2014 08:06 AM

I know this thread is sort of old, but YES, my piece of crap DRV has erased all programing on more than one occassion. I am currently waiting (30min) to speak with someone at verizon about it. This is the 3rd replacement DVR we have gotten and continue to have reliability issues with Verizon's equipment. Restaring and autocorrect do not help. I don't know if there is a solution nor do I know why this keeps happening. I can say that I hate spending almost $20/month for unreliable equipment. 

Did you ever find a solution?

0 Likes
Reply