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DVR won't delete!

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evmiller1024
Contributor
Contributor
Posts: 4
Registered: ‎11-03-2011

DVR won't delete!

Message 1 of 12
(6,223 Views)

Hi, I have been unable to delete programs off of my main mutli room DVR for the past few days. I hit delete and nothing happens, no "are you sure?" option comes up. Help!

11 REPLIES 11
Karl_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: DVR won't delete!

Message 2 of 12
(6,205 Views)

Hi evmiller -- I sent you a private message to get some more information about the issues you're having with the service.  Please get back to me when you're able.  Thanks!


Karl
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

evmiller1024
Contributor
Contributor
Posts: 4
Registered: ‎11-03-2011

Re: DVR won't delete!

Message 3 of 12
(6,198 Views)

Karl,

 

I do not see a private message. Can you just post here and tell me what to do? Thank you.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: DVR won't delete!

Message 4 of 12
(6,190 Views)

You need to make sure you are logged into the forums website. If you are not already, click the sign in link at the top left. Once you are logged in, there will be an envelope icon at the top right. When you click on it , it will bring you to the message. I checked with Karl and lokoed in his sent items and I see the private link he sent out to you to get your account info. Please click on that link and fill in the appropriate information.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

evmiller1024
Contributor
Contributor
Posts: 4
Registered: ‎11-03-2011

Re: DVR won't delete!

Message 5 of 12
(6,180 Views)

Karl- Thank you. I filled out the form.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: DVR won't delete!

Message 6 of 12
(6,155 Views)

I got your message and am glad the re-programming command fixed your deleting problem. As long as everything is still working, please mark this post as being resolved and give Kudo's where applicable.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

thachase
Contributor
Contributor
Posts: 1
Registered: ‎11-22-2011

Re: DVR won't delete!

Message 7 of 12
(6,102 Views)

I am also having this problem. Is there a solution that you can share?

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: DVR won't delete!

Message 8 of 12
(6,087 Views)

Please unplug the power cord to the DVR for 1 minute. If that doesn't resolve your problem, please send me a private message.

 

Thanks,

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

mystikalmisty
Contributor
Contributor
Posts: 1
Registered: ‎02-28-2012

Re: DVR won't delete!

Message 9 of 12
(5,967 Views)

I am experiencing the same problem right now.  My DVR won't let me delete programs or stop them from recording.  But it is deleting programs automatically for me to make room for other shows to record.  HELP!!

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: DVR won't delete!

Message 10 of 12
(5,960 Views)

To try to fix the the recording problem press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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