07-22-2013 07:55 PM
Please explain how you can categorize equipment rental as a "fee", used in the context of "taxes and fees".
There is a "fee" charged for the rental of the HD box but that is not a "fee" as it is normally used by either accountants or lawyers when referring to "taxes and fees", it is a completely separate category, properly identified as "equipment rental" and it should be so stated on your statement each month.
09-19-2013 11:43 AM
I totally agree. You can't say that you are giving the customer an HD experience when the "experience" doesn't come with an HD tuner. It would be like advertising a super fast turbo charged car with a computer that dumbed down the performance. "Oh, you actually wanted to take advantage of the turbo charging? Well, you need to rent our performance computer that allows you to get what we advertised."