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Distorted Audio

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NA07950
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Registered: ‎10-10-2020

Distorted Audio

Message 1 of 14
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I have 2 TVs connected to Fios and one has started to consistently have terrible distorted sound (think slow motion horror movies).  It previously happened when I was accessing Netflix and then switched back to Fios.  This problem started right after the update that was just done.  Verizon tech had me go through disconnecting and turning off the box and that initially worked.  Now, the sound problem is back.  Any recommendations?

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clem53
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Posts: 1,646
Registered: ‎12-06-2010

Re: Distorted Audio

Message 2 of 14
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@NA07950 wrote:

I have 2 TVs connected to Fios and one has started to consistently have terrible distorted sound (think slow motion horror movies).  It previously happened when I was accessing Netflix and then switched back to Fios.  This problem started right after the update that was just done.  Verizon tech had me go through disconnecting and turning off the box and that initially worked.  Now, the sound problem is back.  Any recommendations?


Check in the audio options menu and see if you can enable passthrough. That could help. If not give the box a power-cycle, unplug power for 2 minutes, plug it back in.

Future_Yankee
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Registered: ‎10-15-2020

Re: Distorted Audio

Message 3 of 14
(2,519 Views)

We have had this issue since it was installed.  At first you could switch channels a few times and it would go away.  It has become increasingly worse and Verizon has been no help.  To get the privilege of "chatting" with some on on the app I have waited 30-45 minutes.  Have gone through the power up and power down with them.  I requested a new box that I will have to install myself - I have spent at least three hours troubleshooting this.  I have two free evenings a week that I would like to just veg and watch some TV with my family and it has been impossible.

 

If this box does not fix the issue I will get rid of FIOS.  I will report when I receive the box.

TFios4
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Registered: ‎11-07-2020

Re: Distorted Audio

Message 4 of 14
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Having the same issue.  I change the channel and the sound comes in all distorted.  I have to change the channel and change it back to get the sound to go away. To Verizon this is a simple workaround and no further action should be needed.  While it’s a small issue it’s annoying as hell.  Will be changing to Optimum next week.

jmllr
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Registered: ‎11-10-2020

Re: Distorted Audio

Message 5 of 14
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I have the same issue, changing the audio setting passthrough to "enable" it definitely helped but I still get the distorted audio intermittently. I swapped the fios min box with one from another TV and the issue followed. I then changed all the cables including the coax, and HDMI port on my TV.  It only happens on one TV I beginning to think there is some type of operability issue between the TV (LG) and the fios mini box.  I don't have the audio issue with any of my other TV's. 

 

Verizon support was no help at all not worth the time between this is the guide update I think it is clearly time to move on to another service. 

clem53
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Posts: 1,646
Registered: ‎12-06-2010

Re: Distorted Audio

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@jmllr wrote:

I have the same issue, changing the audio setting passthrough to "enable" it definitely helped but I still get the distorted audio intermittently. I swapped the fios min box with one from another TV and the issue followed. I then changed all the cables including the coax, and HDMI port on my TV.  It only happens on one TV I beginning to think there is some type of operability issue between the TV (LG) and the fios mini box.  I don't have the audio issue with any of my other TV's. 

 

Verizon support was no help at all not worth the time between this is the guide update I think it is clearly time to move on to another service. 


Shot in the dark, but try disabling auto lip-sync on the LG TV. Also check if the LG audio is set to stereo or surround. Try menu>settings>audio and Video>Audio>Dynamic Range. Change the setting to light or none.  Also if the problem follows one box, it may be defective and should be replaced.

CarloM
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Registered: ‎11-24-2020

Re: Distorted Audio

Message 7 of 14
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I have the same exact problem and I have a Sharp tv, not an LG.   What could it be....?

clem53
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Registered: ‎12-06-2010

Re: Distorted Audio

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@CarloM wrote:

I have the same exact problem and I have a Sharp tv, not an LG.   What could it be....?


Exactly what is happening, what other equipment do you have?  Is the Fios box going directly to the TV? Audio via HDMI or optical?

TammySR3
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Registered: ‎12-05-2020

Re: Distorted Audio

Message 9 of 14
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I’m having the same problem since getting Fios 3 weeks ago. I installed a new box and that helped for a couple of days. Just now, I lost all sound. Any suggestions?!?

clem53
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Posts: 1,646
Registered: ‎12-06-2010

Re: Distorted Audio

Message 10 of 14
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@TammySR3 wrote:

I’m having the same problem since getting Fios 3 weeks ago. I installed a new box and that helped for a couple of days. Just now, I lost all sound. Any suggestions?!?


Need more info: what Fios box? Direct to TV, soundbar, AVR, HDMI or optical?

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