Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Do I have to pay to get basic HD channels?

Posts: 1
Registered: ‎09-09-2010

Do I have to pay to get basic HD channels?

Message 1 of 2

Why is it asking me to subscribe to channels like USA, TNT, TBS etc.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Do I have to pay to get basic HD channels?

Message 2 of 2

What DiOS TV package do you have?    What kind of STB are you using?


There are four packages -- Local Channel (Basic), Prime, Extreme, and Ultimate

The channels you mention are in the Prime, Extreme and Ultimate packages (which are the usual packages people get)


If you have one of these packages and your STB doesn't think you're subscribed to them, you STB is probably not activated properly.  Did you self-install the STB?   If so, there should have been a paper in the box with activation instructions.  If not, you'll have to call tech support or try the chat function and tell them you "need to activate" your box.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title