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Do I have to pay to get basic HD channels?

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mrsroth
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Contributor
Posts: 1
Registered: ‎09-09-2010

Do I have to pay to get basic HD channels?

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Why is it asking me to subscribe to channels like USA, TNT, TBS etc.

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lasagna
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Posts: 2,002
Registered: ‎05-27-2010

Re: Do I have to pay to get basic HD channels?

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What DiOS TV package do you have?    What kind of STB are you using?

 

There are four packages -- Local Channel (Basic), Prime, Extreme, and Ultimate

The channels you mention are in the Prime, Extreme and Ultimate packages (which are the usual packages people get)

 

If you have one of these packages and your STB doesn't think you're subscribed to them, you STB is probably not activated properly.  Did you self-install the STB?   If so, there should have been a paper in the box with activation instructions.  If not, you'll have to call tech support or try the chat function and tell them you "need to activate" your box.

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