Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Does Verizon require you to pay for a digital adapter even if you don't need it?

SOLVED
Reply
Contributor
Contributor
Posts: 2
Registered: ‎10-20-2015

Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 1 of 6
(6,117 Views)

I recently discovered, much to my annoyance, that I don't actually need one.  I was told I did when I signed up so I used it.

 

When they recently raised the rate by another $2 (to improve their fantaboulous service!) I found out that not only do I get more channels, a better signal but can go back to using my tv remote and it's extra features, when I hook direclty to the tv.

 

I'm told by a service rep that I must pay for the adapter and can't return it.  What exactly is their definition of "need"?  Or am I missing somehting.  I guess I *need* it so they can justify charging me an extra $8 a month.

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor
Contributor
Posts: 2
Registered: ‎10-20-2015

Re: Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 6 of 6
(5,857 Views)

The answer is no.  They will remove the equiment rental charge and allow you to return it.  I just had to get my local consumer protection group involved. 

View solution in original post

5 REPLIES 5
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,945
Registered: ‎11-04-2008

Re: Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 2 of 6
(6,045 Views)

W/O digitial adapter, you should get all of the SD channels that are part of your package.

With a connection to your TV, you will get local channels only.

Can't see how you get more with your TV connected to cable vs using adapter.

That being said, you only need it if you want the channels it provides.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bronze Contributor I
Bronze Contributor I
Posts: 54
Registered: ‎04-25-2013

Re: Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 3 of 6
(5,967 Views)

What does the digital adapter adpater do?

 

It looks like it takes the signalling (MoCA?) on the COAX and converts it to something your TV can use (RF, composite, componite, HDMI?). 

 

This might be answering a question I just asked (link), in regards to what's on the coax and can I use it.

 

Thanks for this post. Gave me somthing else to Google. 

 

Eric

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,945
Registered: ‎11-04-2008

Re: Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 4 of 6
(5,960 Views)

Digital adapter takes the QAM signals (both clear and encoded) and makes them into a signal a TV can show.

Keep in mind the current FIOS digital adapter is SD only.

MOCA is a protocol for sending data not TV signals across the link.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bronze Contributor I
Bronze Contributor I
Posts: 54
Registered: ‎04-25-2013

Re: Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 5 of 6
(5,956 Views)

Thanks again! Heart

Contributor
Contributor
Posts: 2
Registered: ‎10-20-2015

Re: Does Verizon require you to pay for a digital adapter even if you don't need it?

Message 6 of 6
(5,858 Views)

The answer is no.  They will remove the equiment rental charge and allow you to return it.  I just had to get my local consumer protection group involved. 

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.