×

Switch Account

Does an internet outage cause the STB to reboot?

Does an internet outage cause the STB to reboot?

SOLVED
Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-03-2019

Does an internet outage cause the STB to reboot?

Message 1 of 3
(467 Views)

Last night (Central NJ) around 7pm, our STB (VMS1100) rebooted (rotating brackets) as evident by the frozen picture/no sound followed by blackness on the TV (Samsung Q70).  First thing I thought of was firmware update but when the issue resolved it's self, it still 6.8. The TV (connected via Ethernet directly to the Quantum router) said it was having issues connecting to the internet and sure enough, when I went to the TV's Youtube app, no thumbnails loaded.  I didn't think to look at the lights on the Quantum router.  When the STB came back up, everything was OK.

 

My question is, if there's an internet outage, does the STB generally reboot? Or, would a STB reboot cause the TV to loose it's Ethernet connection? Because I'm not sure if there was another problem. Thanks.

 

We've had the desktop ONT and quantum router w/ gig internet for about a year with no issues until now but we installed a 4k tv two days ago.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,784
Registered: ‎06-24-2018

Re: Does an internet outage cause the STB to reboot?

Message 2 of 3
(440 Views)

It shouldn't reboot, but when the STB comes back up it will give you a connectivity error due to the internet being down. 

View solution in original post

2 REPLIES 2
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,784
Registered: ‎06-24-2018

Re: Does an internet outage cause the STB to reboot?

Message 2 of 3
(441 Views)

It shouldn't reboot, but when the STB comes back up it will give you a connectivity error due to the internet being down. 

View solution in original post

Highlighted
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-03-2019

Re: Does an internet outage cause the STB to reboot?

Message 3 of 3
(409 Views)

Thanks. We'll see if it happens again.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.