03-03-2020 10:55 AM - edited 03-03-2020 11:44 AM
Last night (Central NJ) around 7pm, our STB (VMS1100) rebooted (rotating brackets) as evident by the frozen picture/no sound followed by blackness on the TV (Samsung Q70). First thing I thought of was firmware update but when the issue resolved it's self, it still 6.8. The TV (connected via Ethernet directly to the Quantum router) said it was having issues connecting to the internet and sure enough, when I went to the TV's Youtube app, no thumbnails loaded. I didn't think to look at the lights on the Quantum router. When the STB came back up, everything was OK.
My question is, if there's an internet outage, does the STB generally reboot? Or, would a STB reboot cause the TV to loose it's Ethernet connection? Because I'm not sure if there was another problem. Thanks.
We've had the desktop ONT and quantum router w/ gig internet for about a year with no issues until now but we installed a 4k tv two days ago.
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