×

Switch Account

Does the DVR/STB have to be on the LAN for In-Home Agent to work?

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎02-23-2012

Does the DVR/STB have to be on the LAN for In-Home Agent to work?

Message 1 of 4
(434 Views)

I'm a brand new user and am trying to learn the the new features that Fios brings to the party.  When my install was done I asked that the wireless feature be disabled on the router (I have a good wired network for my PCs and they were all connected to the supplied router).  All of my services work (TV, Ph, Internet) but I just noticed that when I go to In-Home Agent, the only selectable option is that for Internet.  I have a sneaky suspicion that the DVR/STB are controlled over the network.

  • Can I connect the DVR to my wired network (Ethernet connection) and get the In-Home Agent functionality back?
3 REPLIES 3
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008

Re: Does the DVR/STB have to be on the LAN for In-Home Agent to work?

Message 2 of 4
(429 Views)

Verizon boxes communicate with the LAN via MoCA.  This is done over the coaxial cable.  If you have guide information then that is working properly.  Youy don't need wireless and the RJ-45 on the back of the STB is not active, so "hooking up" to your wired network would do no good.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎02-23-2012

Re: Does the DVR/STB have to be on the LAN for In-Home Agent to work?

Message 3 of 4
(418 Views)

Thank you for the speedy reply.  I seem to have that "Bad Gateway" error I've seen mentioned in other threads.  I just wanted to make sure I didn't have a hardware issue before calling.

Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Does the DVR/STB have to be on the LAN for In-Home Agent to work?

Message 4 of 4
(414 Views)

it's been suggested that the bad gateway is simply a browser issue, so make sure your set top boxes have an ip address (menu>settings>system info and make sure it says network online. 

 

if it has both, then try a different browser like google chrome or firefox or safari.    clear cache, cookies, temp files etc...

 

 

Also try the contact us and chat support vs over the phone for this specific problem.  I found the chat guys are especially good at fixing this type of an issue.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.