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Double Zero After Quantum Cable Box Software Update

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tdaignault
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎11-05-2008

Double Zero After Quantum Cable Box Software Update

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(435 Views)
Last night at 3:00 AM, my cable box rebooting for a mandadory software update. When it csne back on, every time I pressed a "0" for a channel, such as for ESPN HD at "570" the channel was entered as consecutive "00s." In the example given, it was "5700" and that obviously is not a valid channel. I tried multiple remotes, but the problem persisted. As you can imagine, this is REALLY annoying!
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hlppls
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: Double Zero After Quantum Cable Box Software Update

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(404 Views)

Hold STB power button for 10 seconds. The box will reboot. Then try again. If it still happens you will need to call in to tech support. 

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