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Downed Verizon Fios Lines + NO Internet, TV or Phone

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Romka
Contributor
Contributor
Posts: 3
Registered: ‎03-07-2018

Downed Verizon Fios Lines + NO Internet, TV or Phone

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(938 Views)

The recent nor'easter has caused a very large tree to fall on aerial wires, taking down Verizon Fios and power lines. Multiple wires are hanging/drooping from poles across the sidewalk, a large hazard for pedestrians.  Thanks to the quick work of PSE&G, I still have power, however, the tree also pulled some Verizon Fios lines from my house.  That said, Verizon Fios wires are currently running loose in my backyard and deck.  These disconnected wires in my backyard seem to have cut me from my Fios services (Internet, TV and phone).  I have been on hold with telephone support for close to 2 hours, so I hope to find help here.  My neighbors and I need a Verizon technician to come in tomorrow to address the dangerous conditions involving the loose and drooping lines as well as reattach the wires in my backyard to reconnect me to Fios!  Please help me!

 

Photos are below:  

 

image1.jpegimage2.jpegimage3.jpegimage4.jpegimage5.jpegimage6.jpeg

 

UPDATE:  The tree has been chopped up and cleared from the road (not yet completely removed), but the lines are still in the same, or worse, condition.  

2 REPLIES 2
Romka
Contributor
Contributor
Posts: 3
Registered: ‎03-07-2018

Re: Downed Verizon Fios Lines + NO Internet, TV or Phone

Message 2 of 3
(923 Views)

If I do not here back from Verizon soon I will be forced to contact my town who will oblige Verizon to reconnect the wires since they are a saftey hazard to me, my house and pedestrians.  

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Downed Verizon Fios Lines + NO Internet, TV or Phone

Message 3 of 3
(850 Views)

http://www.vzdownwire.com

 

Try the link above.

 

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