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Email about FIOS TV Being Updated

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Bronze Contributor II
Bronze Contributor II
Posts: 105
Registered: ‎05-13-2016

Email about FIOS TV Being Updated

Message 1 of 5
(547 Views)

Just got an email from Verizon saying the FIOS is being updated, but there was no link or any information about what is being updated (probably one of the dumbest emails I have received in a long time).

 

Does anyone know what is changing?

4 REPLIES 4
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Contributor
Contributor
Posts: 2
Registered: ‎10-17-2018

Re: Email about FIOS TV Being Updated

Message 2 of 5
(535 Views)

Same here I also got the email I'm gonna asumm that we r getting a new channel guide and menu

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Contributor
Contributor
Posts: 10
Registered: ‎08-19-2010

Re: Email about FIOS TV Being Updated

Message 3 of 5
(443 Views)

Jeez, what a company.  "We're helping you out, but won't tell you how".  I had same reaction...

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Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Email about FIOS TV Being Updated

Message 4 of 5
(435 Views)

Yea, I thought the same thing. Seems like they forgot to include a link with what's coming/new features? Strange... I assume new menu/guide. Hopefully, it improves the lag!

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎05-16-2010

Re: Email about FIOS TV Being Updated

Message 5 of 5
(375 Views)

This was the email I received.

 

"Great news, we're enhancing your Fios® experience with new equipment and even more reliable service. 

 

The best part -- there’s no cost to you. For you to take advantage of this upgrade, we’ll need someone over the age of 18 in your home so our technicians can access and replace the box that delivers your Fios services. It’ll only take us a few hours to complete the installation.

 

Please call...to arrange an appointment.  Your current pricing and service terms will be unaffected.

 

Why should I upgrade?  We want to continue to give you the highest quality services you’ve come to expect from us. While your service works today, the technology that delivers your Fios services is no longer supported. Upgrading your equipment now will help prevent any future service interruptions.      

 

Thanks for choosing Verizon."

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