Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Error code 9-6-15-657-99 when watching DVR CBS shows

Posts: 1
Registered: ‎04-07-2020

Error code 9-6-15-657-99 when watching DVR CBS shows

Message 1 of 1

When I try to watch CBS shows off the DVR from the Fios Phone app it gives me that error message. 


When we try to watch these shows on the DVR with the TV, the screen flashes black and returns you to the DVR screen. 

We've rebooted everything and that didn't solve the issue. 

Does anyone have any ideas that doesn't involve me spending an hour on the phone? Pretty Please! lol

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title