Just wanted to note that the installer I had for the triple play package was excellent. After some of the complaints I've seen online, I must say I was a bit concerned. This guy was very thorough.. He had a small problem with my in house PC LAN connectivity but called a colleague who came to the house and set it up correctly. He explained everything I asked and gave me a good tutorial on the services.
Now, hopefully, the tech support (if I need it) will be as competent..