Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

External Hard Drive recordings freezing

Posts: 1
Registered: ‎02-05-2014

External Hard Drive recordings freezing

Message 1 of 1

I recently purchased a Verizon recommended external hard drive for extra storage for recordings.  The model is a Western Digital 1 TB HD: WDBABT0010HBK-NESN


The install went fine.  I connected via the E-Sata port in my Motorola 7216 DVR.  Within a few minutes I was all set for recordings.  There seemed to be no problems recording shows - until I decided to play them back.  Playback is very choppy with the video constantly freezing.  Shows are basically unwatchable.  When I call customer support, they refuse to provide any support for their recommended external drives.  So I've basically wasted $105.  Verizon should not offer a service that they refuse to support. I am really disappointed with Verizon Customer Support.


If anybody has found a work-around for this issue please let me know.


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title