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External Hard Drive recordings freezing

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Kenzyme
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Posts: 1
Registered: ‎02-05-2014

External Hard Drive recordings freezing

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I recently purchased a Verizon recommended external hard drive for extra storage for recordings.  The model is a Western Digital 1 TB HD: WDBABT0010HBK-NESN

 

The install went fine.  I connected via the E-Sata port in my Motorola 7216 DVR.  Within a few minutes I was all set for recordings.  There seemed to be no problems recording shows - until I decided to play them back.  Playback is very choppy with the video constantly freezing.  Shows are basically unwatchable.  When I call customer support, they refuse to provide any support for their recommended external drives.  So I've basically wasted $105.  Verizon should not offer a service that they refuse to support. I am really disappointed with Verizon Customer Support.

 

If anybody has found a work-around for this issue please let me know.

 

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