External Hard Drive with Quantum TV

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎06-08-2010

External Hard Drive with Quantum TV

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I had a Western Digital hard drive connected to my old DVR.  When I got my new Quantum TV server, I found an esata port to connect it, but there is no software with which to make the connection.

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Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: External Hard Drive with Quantum TV

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@LIC wrote:

I had a Western Digital hard drive connected to my old DVR.  When I got my new Quantum TV server, I found an esata port to connect it, but there is no software with which to make the connection.


You cant use external HD's with the new media servers yet. They are working on a new firmware to allow the option.

When will that be out? No one knows yet.

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎06-08-2010

Re: External Hard Drive with Quantum TV

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Can't be too hard if we've done it before????

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Contributor
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Registered: ‎09-08-2014

Re: External Hard Drive with Quantum TV

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Did a self install from my old DVR to the new Quantum Media Unit.  Tried plugging my WD External Media Drive in and...nothing.  Wish the account Representative had told me that my external would not be able to be installed immediately when they contacted me to renew my contract and I ended up upgrading my service to the FiOS Quantum.  Glad to see a thread about it at least.  Hopefully the engineers will take note and work on the issue.  One would think that the feature would already be active on the new Quantum Media Units to fully support subscribers who had the additional storage on their older DVR units.  Hope they come out with the firmware soon.  With the number of shows my family DVRs, we need all the storage we can get.

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Contributor
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Registered: ‎11-19-2014

Re: External Hard Drive with Quantum TV

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I had the exact same issue where the agent never mentioned anything about Quantum DVR boxes not being compatible with external hard drives.  He just told me it would operate the exact same way as the old DVR boxes without the large boxes in each room...  Verizon says they're working on making the boxes compatible, but give me a break.  Like they really don't know how to do that yet???  They probably have the firmware on each box already and they simply need to activate it if they ever decide to.  My first thought is that it is an attempt to get people to upgrade to the Premium package so they can get the extra 1TB of storage, in which case, they will most likely NEVER come out with the firmware to make the externals compatible.  I sincerely hope this isn't the case however. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
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Registered: ‎12-16-2012

Re: External Hard Drive with Quantum TV

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Verizon has not said they are working on External drive support with quantum.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
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Registered: ‎11-04-2008

Re: External Hard Drive with Quantum TV

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Just to expand:

Rational is that they already meet or exceed what other providers provide, so no reason to support even more storage.

This of course does not include TIVO, but that is not a direct offering from other providers.


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Copper Contributor
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Re: External Hard Drive with Quantum TV

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This is the second time that I know of that a FiOS upgrade has wiped out our DVR recordings.  I'm not sure about other people but I am ALWAYS behind a few weeks with one series or another and ... if I attempt to catch up ... I will not be able to watch things being recorded while I catch up.

 

I don't care about my external hard drive as they are certainly providing more than enough space (for now).  The problem is that we must sacrifice all of our existing DVR content.  So, I have to wipe 80 hours of saved recordings ... some unwatched ... to get 200 hours of blank space?

 

This means that I completely missed the last two episodes of The Voice.  This means that my 18-month old daughter can cry all she wants but she will not be able to watch "Minnie Mouse's Winter Bow Show" for a very long time.

 

Would you upgrade your computer if it meant you would lose all your data (spreadsheets, music, pictures, etc...).  

 

*** VERIZON NEEDS TO FIND A WAY TO TRANSFER EXISTING DVR CONTENT WITH UPGRADES ***

 

 

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Copper Contributor
Copper Contributor
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Registered: ‎01-06-2013

Re: External Hard Drive with Quantum TV

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@jaja714 wrote:

This is the second time that I know of that a FiOS upgrade has wiped out our DVR recordings.  I'm not sure about other people but I am ALWAYS behind a few weeks with one series or another and ... if I attempt to catch up ... I will not be able to watch things being recorded while I catch up.

 

I don't care about my external hard drive as they are certainly providing more than enough space (for now).  The problem is that we must sacrifice all of our existing DVR content.  So, I have to wipe 80 hours of saved recordings ... some unwatched ... to get 200 hours of blank space?

 

This means that I completely missed the last two episodes of The Voice.  This means that my 18-month old daughter can cry all she wants but she will not be able to watch "Minnie Mouse's Winter Bow Show" for a very long time.

 

Would you upgrade your computer if it meant you would lose all your data (spreadsheets, music, pictures, etc...).  

 

*** VERIZON NEEDS TO FIND A WAY TO TRANSFER EXISTING DVR CONTENT WITH UPGRADES ***

 

 



I was all set to "upgrade" to Quantum TV, but my family & I as well have 80 hrs of programs we haven't gotten to watch yet.

 

I will upgrade - when there is a whole month that none of the programs we record are airing.  I did some figuring and it turns out switching to Quantum will save me a few bucks a month by eliminating one of our two DVR's, and the set top box replacements will be the same price as the existing.

 

Does anyone know if we are capable of connecting the new and old DVR's to our homes at the same time so at least we can watch our recordings on the old equipment while the new equipment records the new programs?

 

Verizon will charge us hundreds of dollars for unreturned equipment if they do not receive the old stuff within 30 days - might it not be more customer friendly to make that a 60 or 90 day window for us couch potatoes that have excessive recordings?

 

In any case jaja714, your question of:

     "Would you upgrade your computer if it meant you would lose all your data (spreadsheets, music, pictures, etc...)." was inappropriate.

 

The appropriate question is:

     "Would you upgrade your computer if it meant you would lose all your data (spreadsheets, music, pictures, etc...) on the computer, AND LOSE ALL YOUR BACK-UPS ON REMOTE MEDIA AS WELL?".

 

What with today's technology (Cloud storage and such) Verizon should be able to have customers upload their recordings to "the cloud" and get them back after the switch.

 

JMO.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
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Registered: ‎11-04-2008

Re: External Hard Drive with Quantum TV

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Keep in mind that if the DVR you have the drive attached to were to need to be replaced, you would also lose all of your recordings as well.


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