Re: Extremely frustrated with FIOS and Pixelation
hnh911
Newbie

We live in South Jersey as well.  Actually if you do a Forum search of  "Pixelation Problems" its a very frequent topic.  I really would like a resolution to this- put your self in my shoes.  2 tech visits and 6 calls into tech support all with no results-  Then today we get from tech support " oh we are aware of the issue and there is nothing we can do about it?".  We had no issues at all with Comcast other then them raping us in price and I hated their customer service which is why we switched to FIOS.

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Re: Extremely frustrated with FIOS and Pixelation
meomyo
Newbie

I would have to agree with the posts about the house wiring.  I know there are issues at times in houses that have two different coax types in the house.  The houses are normally wired with RG-6, which is needed for high bandwidth.  They used to use RG-59, which runs at a different resistance than the RG-6 and can cause funky things to happen.  How many TVs are hooked up at your house?  How often do you get the pixelation?

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Re: Extremely frustrated with FIOS and Pixelation
Anonymous
Not applicable

Its more than likely a cabling issue to the box.  To check whats called
your, SNR number, you'll need to do a little troubleshooting.  The SNR
number, is the signal strength to the box.
First turn the STB (set top box) on.
Second, on the front of the box, there are a bunch of buttons, you'll
need to push the Power button once, and the select button twice.  Not
holding any of the buttons, but kind of fast when you push them.
This will get the box into the diagnostics mode.  If it says general
status, you went to far, just push the left arrow to get you to the
selection screen.
Now that you are into Diagnostics, just use the arrows on the front of
the box, or the remote, and cruise on down to D04 if you are on an HD
box, or 03 if you are on a Standard Def box.  Now push Select.
On this screen, near the bottom, you'll see your SNR Number, it should
be somewhere above 35, for all channels to work.  If it is below 35,
try reseating the coax cable on the back of the box, and if that
doesn't get it up, try reseating the coax cable on the wall.  If it
still doesn't improve, try the box in another room, if its still below
35, its the box.
If its above 35 in the other room, its the cabling in the first room.
Try replacing the coax in that case, if still not above 35, call
verizon tech support, they will need to send out a tech to check the
inside wiring and the splitter at the ONT

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