05-25-2020 10:59 AM
I have one program that will not play with the app every single week. Everything else plays fine but I keep getting the error code "We are unable to process your requests due to a connection error. Please try again later: Error Code: 9-6-15-653-007. I can get out of this and play everything else without issue but this code appears every time I try to play one particular program through the FIOS app. Thoughts? Thanks
06-02-2020 05:09 PM - edited 06-02-2020 05:11 PM
Does the show plan fine on DVR?
Do any other shows on the same network have playback issues?
I assume you are saying every new episode?
Have you tried rebooting the dvr? The router?
Try reporting the issue via the app.
There has been a feature that allows you to upload logs that will allow support to assist.