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FIOS Guide Not Available
Twh1951
Newbie
‎10-17-2020 03:49 PM

Got the same thing. Tried rebooting box no good

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Re: FIOS Guide Not Available
clem21
MVP MVP
MVP
‎10-17-2020 04:15 PM
@Twh1951 wrote:

Got the same thing. Tried rebooting box no good

Guide info comes from the router to the box either thru coax if its a VMS or Wifi or Ethernet or coax if its an IPC . I suggest powercycling your router and your box, not just rebooting them. Do the Router first, then the box. Also check all the coax connections.

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Re: FIOS Guide Not Available
Edg1
Community Leader
Community Leader
‎10-17-2020 08:38 PM
@Twh1951 wrote:

Got the same thing. Tried rebooting box no good

Do you have a LAN coax light on your router?

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Re: FIOS Guide Not Available
LakeSide3
Newbie
‎10-20-2020 12:31 PM

This happened to me Friday night guide on both TVs stopped working. Spent Saturday with tech support without a fix. I rebooted everything and he reset everything with no change. He figured it was a wiring issue and setup a service call. I called tech support Monday morning and talked to a different guy who thinks it is an issue on there end. Each box is showing a good connection and no issues. He asked we give them a couple days to see if it fixes it self.

thanks

Kevin

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Re: FIOS Guide Not Available
Twh1951
Newbie
‎10-25-2020 07:32 AM

The first thing I tried was to power everything down. Main panel and router.  No good.

Didn't check wiring.

2 days later everything was OK. Had to be an external Verizon problem?

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Re: FIOS Guide Not Available
clem21
MVP MVP
MVP
‎10-25-2020 09:27 AM
@Twh1951 wrote:

The first thing I tried was to power everything down. Main panel and router.  No good.

Didn't check wiring.

2 days later everything was OK. Had to be an external Verizon problem?

Sounds like it was. Unfortunately that is one of the hardest things to diagnose because you first think its an issue in the house, not a broader issue with the incoming signal.

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Re: FIOS Guide Not Available
RedHeadedHolky
Newbie
‎11-13-2020 05:04 PM

Im currently experiencing this exact thing!! What was the outcome??

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Re: FIOS Guide Not Available
clem21
MVP MVP
MVP
‎11-13-2020 08:47 PM
@RedHeadedHolky wrote:

Im currently experiencing this exact thing!! What was the outcome??

Can you still get on-demand or is that gone too? If you go to menu>Customer support>connected device status, does everything have a green line under it indicating a good connection?