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FIOS Installation Delay -- Engineering Issues

Posts: 1
Registered: ‎01-02-2015

FIOS Installation Delay -- Engineering Issues

Message 1 of 2

I have ordered my FIOS service triple play on November 5th, 2014 for the services to be installed on 12/19/2014. 


The appointment had been postponed twice from 12/19 to 12/23 and 12/23 to 12/26. No one showed up on 12/26 and I didn't receive any call from Verizon either. After calling verizon for number of times(each call was about 1.5 Hrs) they are saying my order is with Engineering department. They say they dont have a phone number that I can call. 


All my neighbors have FIOS and I do not see why my installation is being pushed back.


Can anyone please let me know how to escalate this? I work from home and cannot do without internet.




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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: FIOS Installation Delay -- Engineering Issues

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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