I was scheduled to get FIOS installed today by Verizon. They had provided me with an email confirmation with the exact time and date that the installers would be arriving at my house. 3 hours past that time I decide to call Verizon to see what the problem is. After navigating the horrible phone self sevice system I speak with an actual person. The agent tells me that my account was on hold. That's interesting, nobody told me. The agent then calls the tech support people in my region. Apparently there is no FIOS conduit on my street and it must be installed. This will take at least 2 weeks. Why didn't anyone tell me so I could go to work today and I wouldn't have to sit around my house waiting for you guys. The agent didn't know. Nice. OK, can I schedule my installation for 2 weeks from now?
Of course not, I have to wait until Verizon calls me to tell me the conduit is installed. Then I have to schedule the installation. OK, do you have a direct line I can contact if I have any more questions? No, I have to use the self-service phone support line from hell.
**bleep** Verizon. I understand making cancelling service a pain in the **bleep**, but I'm trying to become a customer. This is very confusing as switching to Comcast is just a phone call away.