FIOS Mobile APP picture quality bad

[Jeff771]

Attached is a screenshot of picture quality 

 

[Jeff771]

 

[clem21]

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@Jeff77 wrote:

 

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Thanks for the reply, forwarded to support. We'll see what they say.

[WK729]

Has this issue been resolved for anyone because I’m having the same issue. 

[Blljs]

I am having the same exact issue?  Is there any troubleshooting that worked?

[clem21]

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@Blljs wrote:

I am having the same exact issue?  Is there any troubleshooting that worked?

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Tech department is looking into it.

[Neukid]

Any response from them? I’m having the same issue on all my devices. The picture is always initially good but then within a minute it deteriorates to the point where it’s unwatchable. 

[clem21]

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@Neukid wrote:

Any response from them? I’m having the same issue on all my devices. The picture is always initially good but then within a minute it deteriorates to the point where it’s unwatchable. 

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Sorry, still waiting. May be a problem with firmware in the VMS box.

[Neukid]

No problem, thanks. I’m going to call them as well to hopefully raise more awareness to the issue. 

[clem21]

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@Neukid wrote:

No problem, thanks. I’m going to call them as well to hopefully raise more awareness to the issue. 

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That's always a good idea. The more calls with the same issue, the higher priority it becomes.