FIOS Mobile APP picture quality bad
grecon
Enthusiast - Level 3

For the last two weeks the picture quality using the APP on my ipad has been bad - it is not clear, a bit blurry.  the quality is the same weather I am watching live tv or a recording.  Anyone know why this is happening it is quite annoying.

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Re: FIOS Mobile APP picture quality bad
Jeff771
Newbie

Same issue with iPad Pro 12-9 inch. Picture quality is very poor, almost unwatchable. Other apps (Netflix, etc) stream perfectly. Any updates to troubleshoot this issue?

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Re: FIOS Mobile APP picture quality bad
Jeff771
Newbie

Same issue

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Re: FIOS Mobile APP picture quality bad
clem21
Community Leader
Community Leader

@Jeff77 wrote:

Same issue


I'll check with tech support to see if they have an insight on this.

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Re: FIOS Mobile APP picture quality bad
Pdibby23
Newbie

Same issue. Picture is basically unwatchable. 

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Re: FIOS Mobile APP picture quality bad
clem21
Community Leader
Community Leader

@Pdibby23 wrote:

Same issue. Picture is basically unwatchable. 


It's being looked into by support.

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Re: FIOS Mobile APP picture quality bad
DCS7
Newbie

Same issue, it’s been getting worse over the last few weeks. 

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Re: FIOS Mobile APP picture quality bad
clem21
Community Leader
Community Leader

Support need to know if you see problems just at home, away or both cases. Please reply with your situation.

Thanks.

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Re: FIOS Mobile APP picture quality bad
Jeff771
Newbie

Thanks, still having issues. I’ve called tech support a few times. They scheduled a call the next day to discuss but never called.  I will try to gather the energy to call again but it’s an excruciating experience. 

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Re: FIOS Mobile APP picture quality bad
Jeff771
Newbie

Issue is at home with very strong WiFi connection in the same room as router. 

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