Re: FIOS Mobile App - Live TV Streaming
PJL
Master - Level 3

@walkn wrote:

I've tried all these ideas too to no avail! Frustrating!

Works great at home on my wireless network, but on any remote Wi-Fi network I always get "We are unable to verify your subscription to this channel. If you currently do not have the channel . . ."


Only nine channels were avaiable on a non-home network as of 9/30.

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Re: FIOS Mobile App - Live TV Streaming
logan81
Contributor - Level 3

ok here is what everyone who has this problem needs to do. you need to call technical support and ask them "what is the primary user name on my FIOS account" (not your wireless account). If the tech support agent does not see a username registered on the account then you need to go to activate.verizon.com (everyone who has this problem GO TO ACTIVATE.VERIZON.COM) If you already have a username it will typically allow you to activate the username you already have, otherwise you will need to create a new username. Once we have that all established and a good primary username on the FIOS account now we can check to see if we can watch fios TV online on a laptop or desktop by just signing in with that primary username at verizon.com. If that works go back your your iOS device and sign in with that primary username and if it still does not work then uninstall/reinstall the app. If it still does not work try it on any other mobile device that you have or can borrow. If it works on one mobile device but not another, then contact apple or whomever. If it still does not work on any mobile device then call Verizon back and have them create what they call a RCMAC ticket, basically they just need your primary username to register with the Video package you have. Hope this helps. (just a note all your problems might be fixed by just going to activate.verizon.com and you wont have to follow all the other steps if that is the case)

Re: FIOS Mobile App - Live TV Streaming
aloha5
Enthusiast - Level 1

Did the trick-- thanks!

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Re: FIOS Mobile App - Live TV Streaming
Rebecplumbing
Newbie
Which one "did the trick"? Did you have to call?
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Re: FIOS Mobile App - Live TV Streaming
big01924
Newbie
Ive done everything in your response...My IPAD still doesn't work...My Iphone does..???I keep getting error 102 Not subscribed...Verizon has the correct user name, I've deleted and redownloaded the app and reregistered it...Why won't it work on my IPAD?
I have a ticket going since 11/26/2014
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Re: FIOS Mobile App - Live TV Streaming
cesarh73-12
Enthusiast - Level 1

Perfect solution. Error was on verizon end, my router was assigned to my VZ id, not to my user id. Did not know before that there was a VZ id. Customer service did contact the video team to find out waht id was assigned to my router. Your advise did work!!! good call.

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Re: FIOS Mobile App - Live TV Streaming
ElizabethS
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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