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FIOS Mobile App - Live TV not working

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Boltcom
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Posts: 3
Registered: ‎03-02-2013

FIOS Mobile App - Live TV not working

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I just installed the iPad FiOS Mobile app.  Any live TV channel I tried to watch, I get a "Buffering..." icon.  It never ends.  I can't watch live TV.  It's so frustrating as I have no clue what was wrong.  There is no troubleshooting guide or set up guide.  I am on a FiOS wifi network.  I was able to use the remove function to control my DVR.  What else am I missing?

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stevenc2011
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Posts: 5
Registered: ‎01-17-2012

Re: FIOS Mobile App - Live TV not working

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Same here.  Anyone at Fios capable of answering this?  I just saw the ad on tv last night and went to install the app on iPad2.  Live TV shows in the small screens at the bottom of the page, but the main screen is just constantly "Buffering".  I'm running on 5.1 IOS.  Be nice to get an answer at some point.  

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: FIOS Mobile App - Live TV not working

Message 3 of 13
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FYI there are several other threads on this issue.

young7
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Posts: 1
Registered: ‎01-20-2012

Re: FIOS Mobile App - Live TV not working

Message 4 of 13
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I installed the app on my iPad about 2 weeks ago. It was great. Then all of a sudden it kept on buffering. I deleted the app and reinstalled it. I still can't get it to stop buffering! I know it mut be something simple but I can't find anyone to tell me what it is! I really enjoy the app when it was working, especially running on the treadmill. Comeon FIOS Support, get the bugs out.
dialtech
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Posts: 8
Registered: ‎04-04-2010

Re: FIOS Mobile App - Live TV not working

Message 5 of 13
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It appears that more than just live TV is not working. Three times I have uninstalled and reinstalled the FIOS Mobil app on my Ipad.
Unfortunately with the latest update nothing works. It stays constantly loading and you NEVER can log all the way in.
Verizon please fix. When this works it was a nice app to have even with the many many bugs in it.
mbenitec
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Posts: 2
Registered: ‎02-20-2013

Re: FIOS Mobile App - Live TV not working

Message 6 of 13
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Having the same problem trying to watch the NBA playoffs on TNT, it is buffering and never loads on both iPad and smart TV. Extremely frustrating, Verizon needs to get on this ASAP, we pay very handsomely every month to get this quality of service that leaves a lot to desire.
Cbo
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Posts: 1
Registered: ‎05-16-2013

Re: FIOS Mobile App - Live TV not working

Message 7 of 13
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I have the same situation. I am being upgraded to their third gen router. I have a lot of devices and this is causing the streaming issue
theroys88
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Posts: 18
Registered: ‎01-17-2013

Re: FIOS Mobile App - Live TV not working

Message 8 of 13
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Not our end but a Verizon end. I have been dealing with this buffering issue at night and weekends for 5 months. Looking at the forums it looks like this started after they expanded to 75 channels. Basically they failed to do real world testing that involves someone watching tv through this app 24/7.  Talking to reps it seems they have no idea how to fix this, thus it continues. I have several friends who have Xifinity and their app works flawless so it can be done. Just seems the project developers on this app either are incompetent or just plain lazy.  Here is the latest response from Verizon via facebook: 

   
KaLin
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Posts: 2,739
Registered: ‎09-10-2008

Re: FIOS Mobile App - Live TV not working

Message 9 of 13
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theroys88,

 

Please check your Private Message Inbox. It should look like this -->>

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Rowing
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Posts: 3
Registered: ‎11-24-2013

Re: FIOS Mobile App - Live TV not working

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