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FIOS Mobile App can't find set top box

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jgormley11
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Registered: ‎03-09-2018

FIOS Mobile App can't find set top box

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The android mobile app can't find any set top box.

I have three.

Also, I can not view any show on the mobile app either.

 

 

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jgormley11
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Posts: 4
Registered: ‎03-09-2018

Re: FIOS Mobile App can't find set top box

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(11,940 Views)

 

Turned off the cell service and the app reported it did not have an internet connection, even though the phone was connected to wifi.

 

Left the phone alone for a few hours and it started working.

 

View solution in original post

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CRobGauth
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Registered: ‎11-04-2008

Re: FIOS Mobile App can't find set top box

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I assume you are trying while on home WiFi?

That WiFi is one the same network as stb?

And you used same login for app as on your account?

 


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jgormley11
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Registered: ‎03-09-2018

Re: FIOS Mobile App can't find set top box

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(12,024 Views)

 

 

I am on my home wifi.

I am connected to the wifi network from the verizon router.

The login is the same. When I click on My Account ... I can see my bill and everything in the My Fios app. 

 

Can I connect to the set top box in the living room.. what is the ip address?

The smartphone ip is 192.168.1.5

The router is using wep security. Is that a problem?

 

CRobGauth
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Posts: 7,974
Registered: ‎11-04-2008

Re: FIOS Mobile App can't find set top box

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Should be ok.

what model stbs do you have?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jgormley11
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Posts: 4
Registered: ‎03-09-2018

Re: FIOS Mobile App can't find set top box

Message 5 of 6
(12,008 Views)

 

QIP 7100 P2

found the IP address: 192.168.1.101

which I am able to ping from my laptop...

 

 

jgormley11
Contributor
Contributor
Posts: 4
Registered: ‎03-09-2018

Re: FIOS Mobile App can't find set top box

Message 6 of 6
(11,941 Views)

 

Turned off the cell service and the app reported it did not have an internet connection, even though the phone was connected to wifi.

 

Left the phone alone for a few hours and it started working.

 

View solution in original post

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