×

Switch Account

FIOS Mobile iPad App "Invalid Credentials"

FIOS Mobile iPad App "Invalid Credentials"

SOLVED
Reply
Highlighted
Contributor stellar7
Contributor
Posts: 5
Registered: ‎01-24-2013
Message 1 of 8
(6,103 Views)

Has anyone had problems setting up the FIOS Mobile app on the iPad?  I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer.   However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.

 

I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error.  I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem.  Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.

 

Cheers 

7 REPLIES 7
Bronze Contributor II
Bronze Contributor II
Posts: 227
Registered: ‎12-02-2012
Message 2 of 8
(6,033 Views)

@stellar7 wrote:

Has anyone had problems setting up the FIOS Mobile app on the iPad?  I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer.   However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.

 

I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error.  I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem.  Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.

 

Cheers 


Hello,

 

Recheck your network settings on the iPad to ensure that you are trying to connect to your home wireless FiOS network and not another one.

Try deleting all Verizon apps you currently have on the iPad.  Afterwards, reinstall them again. Start with the 'Verizon FiOS Mobile' app for the iPad.

 

We've been using the Verizon FiOS Mobile app on an iPad and iPad mini and have not had any issues, and I've deleted/reinstalled it just to see if I get any messages like yours and it always seems to work fine.

 

Good luck!

 

Contributor stellar7
Contributor
Posts: 5
Registered: ‎01-24-2013
Message 3 of 8
(5,975 Views)

Thanks for the feedback.  I confirmed I'm only logged into my private home network connected to the FIOS router.  I don't have any other applications installed on the two iPad's I've tried.  I talked to Verizon Support who believes the problem is associated with my actual user account.  I origionally had Verizon DSL prior to FIOS and they believe this might have something to do with it.

Contributor stellar7
Contributor
Posts: 5
Registered: ‎01-24-2013
Message 4 of 8
(5,942 Views)

Well I finally got resolution to my "Invakid Credintials" issue during.  Apparently the problem was caused by me using a special character as part of my password.  Seems that the flexview services don't like anything other than letters and numbers.

Contributor Outlaw_61s
Contributor
Posts: 2
Registered: ‎06-28-2013
Message 5 of 8
(5,097 Views)

I'm now having the same problem with my FiOS Mobile iPad App. 

 

I've gone through and confirmed everything listed above, even removed and re-downloaded the app, and i'm still getting the 'Invalid Credentials' error message.

 

It was working fine yesterday...

 

Not sure what I can do to get this thing working properly again... 

Contributor Droopy
Contributor
Posts: 4
Registered: ‎05-29-2017
Message 6 of 8
(953 Views)

Please fix your FiOS Mobile app or I'm taking me family to AT&T.  Can you hear me now? 

Contributor Droopy
Contributor
Posts: 4
Registered: ‎05-29-2017
Message 7 of 8
(952 Views)

@stellar7 wrote:

Has anyone had problems setting up the FIOS Mobile app on the iPad?  I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer.   However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.

 

I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error.  I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem.  Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.

 

Cheers 



Please fix your FiOS Mobile!  It used to work great.  Now it seems to be falling down hard into the worst App I use!  Can you hear me now? 

Moderator Moderator
Moderator
Posts: 8,879
Registered: ‎03-18-2013
Message 8 of 8
(942 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.