ANYONE have insight into why on-demand (movies, etc.) will not work? It's been 4 (yes, FOUR) months of Verizon failing to fix this issue since I moved and re-started FIOS service.
Summarily, I receive an "insufficient credit" (or similar) message when attempting to access anything on-demand----INCLUDING free items. FWIW, I have 5+ years of experience as a FIOS customer with zero late payments, non-payments, etc so it is NOT a "credit" issue.
I have spent HOURS on the line with so-called tech support and billing/credit groups. Everyone assures me there is no issue and they have "no idea" why I would be receiving a "credit" message that prevents access to on-demand. I've re-booted locally, been re-set by Verizon from its end, have had a new DVR shipped to me---NONE of it works. Hours on the phone going through Verizon's steps---with escalation, etc. But, same error for FOUR months now.
Particularly galling is the message I see when I access on-demand: "Your first rental is on us!" **bleep**? FIX. IT.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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