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FIOS Remote Bluetooth - What Good Is It?
IMThepipe
Newbie
‎10-01-2019 08:56 AM

On their site, Verizon touts the fact the new FIOS remote has Bluetooth, which means you no longer have to point the remote at the set top box.  I've found this is NOT the case.  The remote may have Bluetooth, but it DEFINITELY still needs to be pointed at the STB.  I tried pointing the remote in various directions and it doesn't work - consistently anyway.  The majority of the time, if the remote is not pointed directly at the STB it does not work.  Also, if there is any obstacle blocking the STB, the remote will not work.  For example - if my foot is between the remote and the STB, it doesn't work.

For such an "advanced" remote, it seems pretty feeble.

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Re: FIOS Remote Bluetooth - What Good Is It?
clem21
MVP MVP
MVP
‎10-01-2019 01:30 PM

Have you tried rebooting the box? Pull power for 30 seconds and restart. If that doesn't help, try un-pairing and manually re-pairing the remote.

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Re: FIOS Remote Bluetooth - What Good Is It?
CRobGauth
Community Leader
Community Leader
‎10-02-2019 09:12 AM

Just to be certain, what model STB are you trying to control?

Only the latest STBs (FiOS One Hardware) have bluetooth capability.

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Re: FIOS Remote Bluetooth - What Good Is It?
IMThepipe
Newbie
‎10-11-2019 11:46 AM

Yes, I've rebooted the box and re-paired the remote.  It still requires that the remote be pointed almost directly at the box.  Even the slightest obstacle between the remote and the box will block the sigbnal.

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Re: FIOS Remote Bluetooth - What Good Is It?
IMThepipe
Newbie
‎10-11-2019 12:03 PM

Model number of STB is ...

Arris VMS4100/Z216/0712/1000

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