FIOS Remote double shipment
oah9
Enthusiast - Level 1

Several weeks ago, I requested a new TV remote because the current remote was not reacting to buttons that were most frequently used.

The remote arrived within a week and was satisfied that I fixed my problem and it cost me $14.95.

However, several days ago ANOTHER remote arrived in the mail.  Do I have to pay the postage to mail it back.  Will I be charged another $14.95 for a remote I don't need.?

Please help me solve this problem.  Thank you

Al Holden

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Re: FIOS Remote double shipment
gs0b
Community Leader
Community Leader

Welcome to the forums.  You're talking to other customers here.  Your issue is best addressed by Verizon.  Give them a call or chat.  Contact options are here: Contact Us.

Good Luck.

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Re: FIOS Remote double shipment
CRobGauth
Community Leader
Community Leader

General rule from the post office:

If you didn't order it, you can keep it and don't have to pay for it.
That being said, check your account to ensure you weren't billed.

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Re: FIOS Remote double shipment
gs0b
Community Leader
Community Leader

Welcome to the forums.  You're talking to other customers here.  Your issue is best addressed by Verizon.  Give them a call or chat.  Contact options are here: Contact Us.

Good Luck.