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FIOS STB Sending 42 Volts of AC Power Through Coax

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Posts: 2
Registered: ‎04-19-2020

FIOS STB Sending 42 Volts of AC Power Through Coax

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Hello,

 

Today I was moving where my FIOS Quantum router is located to improve wifi signal and got a nasty shock when touching the Coax cable coming from my FIOS STB (Motorola QIP7100 2). I pulled out a voltage tester and it confirmed that the coax had live power. After some digging with a voltage tester, a multimeter, and an outlet tester I found that the STB itself was sending 42 Volts of AC power through all of the outputs.

 

To me this seems like it's faulty. I confirmed that it's doing this on multiple outlets/circuits that are properly grounded and that it occurs just on the STB when it's plugged in to nothing else. I wanted to confirm that this is not by design before reaching out to Verizon. Thanks. 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,846
Registered: ‎06-24-2018

Re: FIOS STB Sending 42 Volts of AC Power Through Coax

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That is not by design. If that is the case then the box is faulty and needs to be replaced. 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,846
Registered: ‎06-24-2018

Re: FIOS STB Sending 42 Volts of AC Power Through Coax

Message 2 of 3
(338 Views)

That is not by design. If that is the case then the box is faulty and needs to be replaced. 

View solution in original post

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Contributor
Contributor
Posts: 2
Registered: ‎04-19-2020

Re: FIOS STB Sending 42 Volts of AC Power Through Coax

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(327 Views)

Thanks! That's what I figured. 

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