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FIOS STB software update erased all recordings

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Nickel Contributor
Nickel Contributor
Posts: 46
Registered: ‎01-13-2011

Re: FIOS STB software update erased all recordings

Message 11 of 14
(842 Views)
What will a full reset do?
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Contributor
Contributor
Posts: 1
Registered: ‎08-07-2014

Re: FIOS STB software update erased all recordings

Message 12 of 14
(772 Views)

I just got off the phone with a Verizon rep. My DVR has erased ALL my recordings. I had movies going back 16 months and irreplacable news broadcasts. The rep said "sorry, I never heard of that happening" but this board clearly shows it does. If FIOS is going to charge me almost $3,000 a year and then offer me a statement credit for losing everything that is unacceptable. Comcast here I come. 

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎01-13-2010

Re: FIOS STB software update erased all recordings

Message 13 of 14
(653 Views)

I also had that happen. We went from FIOS apr-1 to FIOS APR-2 version update overnight. EVERYTHING was erased, all recording scheduled were deleted. Whole series of shows that I wait till end to watch at once are all gone. NICE GOING VERIZON!

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎01-13-2010

Re: FIOS STB software update erased all recordings

Message 14 of 14
(649 Views)

Ok I fixed it . Try this 

With remote I went to menu/

cust support/

top support tools/

fix fios tv issues.

It then did reboot and reloaded all the info that was missing

LET me know please.

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