×

Switch Account

FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Reply
Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎11-12-2011

FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 1 of 9
(20,806 Views)

What is going on with FIOS-TV this Saturday evening at 8:35pm...  We got through about 1/2 way through Captain America and all of sudden the TV starts pixelating, pausing.. stuttering, getting choppy, skipping over words etc.  It was sickening to watch.  We tried to reboot the FIOS Router.. we paused the movie.. rewound it.. tried everything.  Anyone else experience this?

 

8 REPLIES 8
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 30
Registered: ‎12-30-2010

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 2 of 9
(20,778 Views)

Sorry to hear that you didn't have a good VOD experience. Did it ever get any better? Are you still experiencing the issue? Are there any other issues with your FiOS TV at this time. I'm sending a PM to you to get your information and look into your issues.

James_VZ d-_-b

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
....
Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎11-12-2011

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 3 of 9
(20,774 Views)

Thanks for the response.  When we started watching the movie, it was ok... with an occassional stutter/jump/skip here and there.  By the time we get 3/4 into a movie, it becomes unbearable to watch.  Almost as if there is a static build-up.. or something overheating, or a buffer being overrun.  Its not the first time its happened.  About a year to two ago, we had a Verizon tech out here changing the box, changing the splitters etc.. Should I put another service call out to them?  Is there a way to test the lines in our home to see if they delivering an unhindered connection?  Please advise.

 

Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎11-12-2011

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 4 of 9
(20,747 Views)

Any further suggestions?

 

Highlighted
Contributor
Contributor
Posts: 6
Registered: ‎11-16-2011

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 5 of 9
(20,743 Views)

had similar issues and have before.  started other thread as I did not know about this one.  this thread answers one of the questions.  thanks.

Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎11-12-2011

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 6 of 9
(20,704 Views)

Had Verizon tech come out and check it out.  He changed out the splitter on the inside of the home... most importantly, he said the signal was coming in Ethernet... he changed it over to Coaxial...  I immediately ran www.speakeasy.com speedtest and it was still running at peak speeds. We've haven't experienced any issues in the last couple of days... we're going to try another Video On Demand tonite and see how it goes. 

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎07-26-2012

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 7 of 9
(14,077 Views)

This is October 13, 2014. Fios on demand movies choppy, pixelating, cannot watch.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 8 of 9
(14,037 Views)

OPen a new thread.

 

The original poster probably had his problem fixed, as this is a really old thread.  He mentioned his problem going away after fixing a bad splitter. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-14-2014

Re: FIOS TV On Demand movie choppy, pausing, stuttering, pixelating

Message 9 of 9
(14,005 Views)

I just started having the same problem starting yesterday.  It has been working just fine in the past.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.