- « Previous
-
- 1
- 2
- Next »
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@GemNic wrote:PROBLEM RESOLVED! New ONT installed Sunday afternoon and old equipment in basement replaced Sunday afternoon. On Saturday morning I finally connected with tech support via Verizon app chat and rep secured 8/9/20 site visit. Technician Marissa quickly resolved issue and tested TVs on each floor.
Great! Good to hear you got a tech out to replace that for you quickly. That ancient ONT and splitters were surely the core of your problems.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same problem and have connected to a live chat rep. The answer from the rep. is to order a new set top box for a fee of $100 plus an increase of $26.00 to my monthly bill, Verizon then does not care about its customers. I told the rep. that I would look for another provider She said ok.it appears that they are not concerned about losing a customer.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@seabird wrote:I have the same problem and have connected to a live chat rep. The answer from the rep. is to order a new set top box for a fee of $100 plus an increase of $26.00 to my monthly bill, Verizon then does not care about its customers. I told the rep. that I would look for another provider She said ok.it appears that they are not concerned about losing a customer.
That doesn't sound right. You need to call, text or Twitter customer service and get that straightened out. You could also try Verizon Direct on DSLREPORTS.COM.
- « Previous
-
- 1
- 2
- Next »