The outage in Newark, DE (19713) ended at about 5:40 after all channels and DVR Manager were out for a good 45 minutes. Combine this little **bleep** with the lousy post-Xmas update to DVR Manager that STILL, two months later, only manages to "see" my DVR 75% of the time, and I'm really thinking about going back to Comcast.
And don't even DREAM of reaching a live operator if you have a problem!
Verizon's service is headed downhill, FAST. Every other week, each STB requires clicking of Menu to restore service. And DVR Manager worked FAR BETTER AND MORE RELIABLY 2-1/2 years ago when I initiated service. Updated software is supposed to IMPROVE, not get worse. Apparently there are some code monkeys flinging poo just to justify their jobs.