Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

FIOS computer streaming times out

SOLVED
Reply
qjohn
Contributor
Contributor
Posts: 1
Registered: ‎04-20-2021

FIOS computer streaming times out

Message 1 of 2
(260 Views)

I love watching FIOS TV on my computer. It times out. Then, I need to login in twice. Then, hit guide, and find the channel again. Take a long time. Sometimes it cuts out in the middle of the news or a movie.  I have unable to extend the time. I suggest that you give a signal before you time out, giving the viewer the opportunity to stay logged in. 

1 ACCEPTED SOLUTION

Accepted Solutions
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,462
Registered: ‎12-06-2010

Re: FIOS computer streaming times out

Message 2 of 2
(232 Views)

@qjohn wrote:

I love watching FIOS TV on my computer. It times out. Then, I need to login in twice. Then, hit guide, and find the channel again. Take a long time. Sometimes it cuts out in the middle of the news or a movie.  I have unable to extend the time. I suggest that you give a signal before you time out, giving the viewer the opportunity to stay logged in. 


Are you sure it is Fios timing out, or power saving on your computer that shuts down the connection after a time? Look at device manager if you are on Windows and see if the WiFi adapter is set to remain on all the time. Also look at any power saving and disable it while watching Fios. Not suere where the options are on IOS or Android, but I'm sure that is your problem, not the app itself timing out.

View solution in original post

1 REPLY 1
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,462
Registered: ‎12-06-2010

Re: FIOS computer streaming times out

Message 2 of 2
(233 Views)

@qjohn wrote:

I love watching FIOS TV on my computer. It times out. Then, I need to login in twice. Then, hit guide, and find the channel again. Take a long time. Sometimes it cuts out in the middle of the news or a movie.  I have unable to extend the time. I suggest that you give a signal before you time out, giving the viewer the opportunity to stay logged in. 


Are you sure it is Fios timing out, or power saving on your computer that shuts down the connection after a time? Look at device manager if you are on Windows and see if the WiFi adapter is set to remain on all the time. Also look at any power saving and disable it while watching Fios. Not suere where the options are on IOS or Android, but I'm sure that is your problem, not the app itself timing out.

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.