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FIOS is messing with my home theater system

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-25-2019

FIOS is messing with my home theater system

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FIOS is messing with my home theatre system: since installation, I can’t turn off my home theatre receiver: it goes back on by itself. In addition, my Apple TV box is almost impossible to get working. Verizon tech support wasn’t much help even though the problem is frequent on the internet. I had DirecTv before: no problem. FIOS installed: instant problem. Any suggestions?

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 913
Registered: ‎12-06-2010

Re: FIOS is messing with my home theater system

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If you don't need control of other devces, turn off CEC or device control on your Home theater receiver. Also try unplugging the power on the  FIOS One and plugging it back in.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,876
Registered: ‎11-04-2008

Re: FIOS is messing with my home theater system

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How are things cabled up?

If HDMI goes from STB to home theater, try disabling TV Input Control

Go to Settings - System - Audio&Video - Tv Input Control.

Set it to disabled

Most cable providers aren't going to be able to help much on issues with specific equipment as there are way too many devices to be knowledgeable on.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-25-2019

Re: FIOS is messing with my home theater system

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Home theatre receiver still comes back on by itself when I turn it off, but at least I can get Apple TV to respond to the receiver control now. By the way, this is, and has been, a known issue to Verizon 

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 913
Registered: ‎12-06-2010

Re: FIOS is messing with my home theater system

Message 4 of 4
(594 Views)

If you don't need control of other devces, turn off CEC or device control on your Home theater receiver. Also try unplugging the power on the  FIOS One and plugging it back in.

View solution in original post

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