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FIOS on Demand

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Contributor
Contributor
Posts: 1
Registered: ‎04-12-2015

FIOS on Demand

Message 1 of 4
(555 Views)

IrentedInterstellarlastnightandittookusover4hourstowatchthemovie.Itkeptbufferingandfreezing.Icontactedcustomerservicetwice,rebootedthesystemnolessthan10timesandnothing.WefinallyweupandrenteditfromRedBox.Iwouldappreciateitifthischargewouldberemovedfrommybill.EvenyourtechIspokewithstatedlargemovieshaveissueswithbuffering.Iwillnotrentanothermoviefromyou.Thisisthesecondmovierentedandthesecondtimewehadtheseissues.Thisistotallyunacceptable.

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Moderator Moderator
Moderator
Posts: 10,430
Registered: ‎03-18-2013

Re: FIOS on Demand

Message 2 of 4
(551 Views)

Hi NoMyth,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions, please contact Verizon during normal business hours.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: FIOS on Demand

Message 3 of 4
(528 Views)

Also how about spaces and maybe paragraphs in your post.  I can't even read it.

 

As said this is peer to peer.

 

You may need to contact Verizon using one of the other Contact us options such as calling 1-800-VERIZON

 

http://www.verizon.com/support/residential/contact-us/index.htm

Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎07-11-2014

Re: FIOS on Demand

Message 4 of 4
(517 Views)

If you contact support, they will credit your account for On Demand that didn't work out for you - good luck

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