Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

FIOS tech support is the worst ever,

Reply
cnjartist
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎06-24-2009

FIOS tech support is the worst ever,

Message 1 of 2
(2,526 Views)

The Pacific part 4 is listed as available on their website's guide but isn't showing up on any of my STBs.  The first guy I spoke to via the online chat told me it's not their problem and I should call HBO.  Really?  How is telling the customer to do their job for them "customer service"?  Then I speak to somebody on the phone about it and get told it's a known outage.

To make matters worse, I called tech support on March 29th about a problem with The Pacific part 3 not playing properly on HBO On Demand in either standard or HD.  They tell me that there is an outage and they will have it fixed in 24-48 hours.

One week later, I'm still having the problem but they went and closed the ticket so I go and call them back about it.  They tell me that they are still having an outage and that they don't know when (or if) the problem will get resolved, and when I mention part 4 the CSR tells me that it may not be available in my region yet (even though it's 2 days after it's available date) and that I have to contact their Encore department so I can order it.  Really?  I need to contact this department to order something that I AM ALREADY PAYING FOR!?! Really?

1 REPLY 1
VZ_Kim
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: FIOS tech support is the worst ever,

Message 2 of 2
(2,332 Views)

Hi cnjartist, just saw your post. I know its a little late, but it is currently available. Sorry for any inconvenience.

 

Kim
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.