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Failure in Tech Support

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JBrennan68
Contributor
Contributor
Posts: 3
Registered: ‎05-16-2013

Failure in Tech Support

Message 1 of 3
(763 Views)

Your installation agent installed our new service incorrectly.  As a result one of our set top boxes was turned off by your office.  You insisted on Mailing a new box so we had to wait.  The box arrived and doesn't work because you guessed it you shut the line off.  I was then lied to by a rep and supposed supervisor who claims to have no one above him in all of Verizon.  They are{edited for privacy}.  They told me they set up an appoint with a 12 hour window from 8 am to 8 pm on 5/17/13.  When I told Javon I wanted a call from your "closed" dispatch office miraculously it now  doesn't open until 9 am.

 

I want a tech here no later than 10 am tomorrow to fix what your install tech did wrong.  I want a call at 8 am to confirm this.  To think I used to hope for Verizon to come to Somerville.  Now I miss Comcast.

 

If you cannot get this fixed I will cancel all  your service and have Comcast installed.

 

Very Unhappy new customer

2 REPLIES 2
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Failure in Tech Support

Message 2 of 3
(740 Views)

Hello JBrennan68

 

You cannot reach Verizon here. This is a peer to peer support forum. You can contact Verizon through one of the options on the Support page

JBrennan68
Contributor
Contributor
Posts: 3
Registered: ‎05-16-2013

Re: Failure in Tech Support

Message 3 of 3
(737 Views)

LOL you guys are pathetic.  You can't reach Verizon when you call, email, tweet or any other way.  

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