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Favorites aren't being remembered right

Favorites aren't being remembered right

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-21-2011

Favorites aren't being remembered right

Message 1 of 6
(1,624 Views)

I use the system menu to remove channels I don't want in the favorites list and they keep coming back!. The worst offender is the Arouse channel which I assume is smut. It's as if Verizon is trying to trick me into viewing pornography. Why can't Verzion get the code right for these STB's?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Favorites aren't being remembered right

Message 2 of 6
(1,603 Views)

When you hit guide, what does it say in the upper right next to Filter? Does it say favorites or all channels?


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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-21-2011

Re: Favorites aren't being remembered right

Message 3 of 6
(1,564 Views)

favorites

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Favorites aren't being remembered right

Message 4 of 6
(1,549 Views)

IF you haven't before, go to menu/customer support/to support tools/Fix FIOS TV Issues.  Yours is so far the only report of this problem ive seen in the forums when you are displaying the Favorites list.  Some have reported it not staying on the Favorites list, but that's a different problem

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-21-2011

Re: Favorites aren't being remembered right

Message 5 of 6
(1,524 Views)

I ran that tool before I even posted here. My problem remains. I remove items from the favorites list. They are gone for a while but return the next day or two.

 

It wouldn't be so bothersome but many of the channels Verizon adds to my favorites aren't channels I'm subscribed to.

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Contributor
Contributor
Posts: 1
Registered: ‎01-21-2015

Re: Favorites aren't being remembered right

Message 6 of 6
(1,442 Views)

I have this issue as well, and it is very frustrating. There are so many channels I don't subscribe or aren't interested in that are mixed in with the ones I care about. I have set my Favorites on a number of different occasions, both on the TV and online, and the system always ends up adding a lot of other channels that I did not select. 

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