OMG!!! Now this is Users helping Users. Too bad the actual company can't do this.
Your tip DID IT !!!!!!!
'Course I to still have that "ranom Favortes generating"...but hey ... this tip solved one thing that got on my nerves.
Does Verizon know or even care that this kind of thing had me calling DirectTV and DishNetwork to switch providers???? Probably has enough business they wouldn't miss me!
Does Verizon know or even care that this kind of thing had me calling DirectTV and DishNetwork to switch providers????
I am also starting to wonder what purpose this Forum serves. I expected at least an acknowledgement of the problem from Verizon.
08-29-2008 10:58 AM - edited 08-29-2008 11:01 AM
This is a peer-to-peer forum. It's here for users to disscuss ideas and suggestions and questions, with other users.
It's stated at the top of the boards... "These Forums are a peer-to-peer support channel in which users help other users. If you need an answer from Verizon directly please Contact Us."
it says on the main Forums page...
Welcome to Verizon Forums!
Exchange experiences, tips, information and techniques with other Verizon customers about Verizon products and services.
So in this case, if you really desire a response from Verizon, best to contact directly.
So in this case, if you really desire a response from Verizon, best to contact directly.Message Edited by KBG on 08-29-2008 11:01 AM
I tried that before posting here. I was told it had been fixed in IMG 1.6. It hasn't.
what ever you do if you are experiencing FAVORITES disappearing/mysterious adds. Do NOT fall for the automated operator to see if she/it can diagnose the problem before going to a live rep. They reset your STB and all FAVORITES are lost and you have to do it again.
BTW my box was recently updated (1.6) and all is working well. Their are now 2 Favorites menus in the latest guide. Seems stable but they still have the stupid magnified channel
I tried Tech Support again and a signal was sent to reset my box. This time, it seems to have successfully cleared the corrupt data and my Favorites are working correctly again.