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Contributor Tony76
Contributor
Posts: 2
Registered: ‎02-10-2015
Message 11 of 15
(3,686 Views)

 

 

I have the same problem.  My media server was upgraded last night and the favorites no longer work.   The favorite channels are correct in the Settings menu, but when I hit the Favorites remote button, all channels appear.

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Copper Contributor DaveKoehler
Copper Contributor
Posts: 8
Registered: ‎02-05-2015
Message 12 of 15
(3,643 Views)

Looking over the boards here, this seems to be an ongoing, yet unaddressed issue with a number of Verizon customers. I wish they would take it seriously and try to figure out a solution. 

 

I just tried removing the channels that I didn't select and didn't want from Favorites again. When I went back in a minute later, even more were randomly added than before.

 

My DVR is a Motorola and the number on the front is QIP6416-2. Is that the same as others that are having this problem?

Copper Contributor jtarheel
Copper Contributor
Posts: 14
Registered: ‎06-28-2009
Message 13 of 15
(3,202 Views)

My problem with favorites: Favorites 1 works the way I had set it up.  Favorites 2 refuses to retain settings.

 

I have not upgraded to Quantum, so that is not an issue.  It is the same DVR that we have had from the beginning of service.  Everything worked as set before.  So I can only guess it is due to some remote updating of the DVR by Verizon.

 

As a test, I have tried several times to just add one channel to Favorites 2.  Exit.  And find that all the channels selected on Favorites 1 get copied over to Favories 2.  

 

Yes, filter shows the proper setting.

 

Thank you.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 14 of 15
(3,192 Views)

@jtarheel wrote:

My problem with favorites: Favorites 1 works the way I had set it up.  Favorites 2 refuses to retain settings.

 

I have not upgraded to Quantum, so that is not an issue.  It is the same DVR that we have had from the beginning of service.  Everything worked as set before.  So I can only guess it is due to some remote updating of the DVR by Verizon.

 

As a test, I have tried several times to just add one channel to Favorites 2.  Exit.  And find that all the channels selected on Favorites 1 get copied over to Favories 2.  

 

Yes, filter shows the proper setting.

 

Thank you.


There are multiple ways to create/add to Favorites lists. Ones I have successfully used in the past:

 

1) From the STB Menu

 

2) Using the Options button on the STB remote while watching a channel

 

3) From the web

 

Which technique are you using? And have you tried a different technique to see if maybe it will work? What do you mean, "filter shows the proper setting"?
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Copper Contributor jtarheel
Copper Contributor
Posts: 14
Registered: ‎06-28-2009
Message 15 of 15
(2,965 Views)

The filter where on the guide that show Favorites 1, Favorites, 2, or all, are being used.

 

I have only tried using the Settings menu to set the Favorites.

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