×

Switch Account

FiOS Complaints

Reply
Highlighted
Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008
Message 11 of 50
(10,731 Views)

@Tireman wrote:
Verizon should have stuck to phone and internet because Fios TV is terrible they really don't understand us TV customers and IMO don't care to

I think the TV service is excellent.  Now, I can't say the same thing about their DVRs, and more specifically, the guide data provider.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
Highlighted
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎11-28-2008
Message 12 of 50
(10,715 Views)
And the price for the Triple Freedom Package in California, with 10/2 internet, Essentials TV, and Freedom Essentials Phone would be what? And is anyone's internet speed really as advertized (if it's 20/5, is your real speed 20/5)?
Highlighted
Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎11-04-2008
Message 13 of 50
(10,707 Views)

Ok Kenaf you're right,

 

I wasn't specific, the TV picture quality is good. The DVR and guide are terrible, and I feel as if customer service doesn't care if I miss a favorite show or sporting event because of them.  I guess one of my biggest gripe is that I was over charged for keeping replacement DVRs longer than what Verizon says I should have, but nowhere did it say I had a certain amount of time to return them, all of a sudden a got an outrageously high bill.  When I called in to find out why, I was told I should have returned them sooner even thou I was led to believe that I would be getting different DVRs and one of the replacements was defective.  No matter how much I explained my reason for holding on to them as long as I did Verizon didn't care.  I was really hoping that Verizon would understand and say OK Mr. Customer we understand you wanted to watch all the recorded shows on them, we'll credit the difference just return them ASAP.  Instead they only gave me credit for one and there's still charges on that bill I don't understand.  I'm a very patient person but since I've gotten Verizon TV I've spent way too much time talking about it with them on the Phone, and now I'm here typing about it.  sorry about the long rant

 

  

Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 121
Registered: ‎09-30-2008
Message 14 of 50
(10,664 Views)

@MIB wrote:
And the price for the Triple Freedom Package in California, with 10/2 internet, Essentials TV, and Freedom Essentials Phone would be what? And is anyone's internet speed really as advertized (if it's 20/5, is your real speed 20/5)?

My bill for the Triple Freedom Package in VA (Extreme HD, 20/5 internet, Phone) comes out to $161.94.  And my 20/5 services REALLY is 20/5.  I just checked shortly after I upgraded from 15/2 -> 20/5 yesterday.

 

 

Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 80
Registered: ‎08-11-2008
Message 15 of 50
(10,494 Views)

@MIB wrote:
And the price for the Triple Freedom Package in California, with 10/2 internet, Essentials TV, and Freedom Essentials Phone would be what? And is anyone's internet speed really as advertized (if it's 20/5, is your real speed 20/5)?

 

I've got 10/2 in Florida, but my Network Magic program says I'm running at 6850/1830.  When I called Verizon to find out why I was running that much slower than I should be, their test said I was running at around 9300/1950.  Verizon says my Network Magic program must not be reading correctly.  Hmmm?  Network Magic was always accurate when testing my old DSL line speed.  So, I don't know what my real speed is.  And if you use the Verizon speed check program, you may still not know what it actually is.  The bundle here for the three services is $99, but with equipment costs, it ends up at ~$130.  Still, the total is about $50/mo cheaper than I paid for Verizon phone and internet (DSL) and DirecTV.  I get better picture, better phone, faster internet and no TV blackouts during our frequent Florida thunderstorms at a lower price.  If only Verizon would fix their DVR glitches, Guide problems and offer bigger hard disks, it would be unbeatable! 
Contributor
Contributor
Posts: 6
Registered: ‎12-28-2008
Message 16 of 50
(10,150 Views)
i havent had any guide issues. if i do i reboot my router and that usely fixes updates the guide. the fios tv is the best i have ever had. the picture signal and strength are great. there compresion is the best. as far as coustmer service. i have had no issues with that either.but in every company coustmer service you will have good and bad. i sugest you call verizon. tell them the pakage you want.they will price it out for you monthly so you know what it cost after the free months etc etc are over. i have had fios internet and tv over a year now. and havent had any major issues with it
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎12-26-2008
Message 17 of 50
(10,020 Views)

The result of your speedtest for my 20/5 service depends on a lot of things besides your theoretical connection speed.    I am in Portland Oregon.

 

If I run speedtest.net with a server in Olympia Washington, in get:

 

 

 

If I run it with the closest server, I get:

 

 

 

And the Network Magic speedtest gets me:

 

 

 

So I wouldn't back on just one set of results and sugggest you try speedtest on more than one server.

Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 18 of 50
(10,013 Views)

Also, try other speedtest websites, even I'm personally more biased towards Speedtest.net, its getting much more popular then it used to be so it gets bogged down during popular times of the day.

 

List of speed test sites:

http://speedtest.net/

http://www.speakeasy.net/speedtest/

http://myspeed.visualware.com/

If you are having an issue with speed check out this thread,

 http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&thread.id=1417&view=by_date_asce...

Message Edited by CharlesH on 12-30-2008 03:19 PM
Highlighted
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎12-30-2008
Message 19 of 50
(10,006 Views)

As has been stated numerous times, Verizon FiOS phone support has got to be the worst in the industry.  They don't handle non-verizon-phone customers well at all (difficulty finding your account).  Level of service varies greatly on who you speak with (and which call center you get routed to).  They constantly blame issues on other departments within Verizon or their contractors - fact is, if this is the only number I can call, it is your fault.  Very few of the reps are willing to do anything other than read from their standard answers screens, but I have had a couple that were professional and bent the processes to solve my problems.

 

Most recently, they disabled my TV service when I returned an STB I no longer used.  I had downgraded to FiOS TV local and plugged the cable directly in to my HDTV with a QAM tuner.  I had the box disconnected for several days with the TV working, then dropped the box off to save myself the $15/mo for their terrible DVR.  The rep promised me the service would continue without the box on my bill - by the time I got home, the service had been disconnected.  It took me 2 hours on the phone to get them to reconnect, and then they refused to do it without adding an STB to my account - despite the fact that I don't need it.  TV is working now and I don't have an STB in the house - I suppose one will show up in the mail someday...  Nice to be paying for it though for no reason.  Like shredding a $50 bill once a year.

 

{link removed}

Message Edited by CharlotteS on 12-30-2008 03:58 PM
Highlighted
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎11-28-2008
Message 20 of 50
(9,993 Views)
When I got FiOS, the installer left me a Spanish "FiOS Welcome Kit". I do not read Spanish at all. I called them thrice already. Each time, they transferred me to almost every department they had, then I was back where I started. When I e-mailed them about it, they told me to call them. I still have a Spanish welcome kit and am guessing how to use all the FiOS equipment. Does anyone know how I could get another one?
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.