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FiOS Complaints

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: FiOS Complaints

Message 21 of 50
(13,871 Views)

I would be glad to send you out a welcome guide.

 

Send me a Private Message with your name, billing telephone number, and a brief description of your problem.

** Don't know how to send a Private Message? ** (To send a Private Message, Click on my name to the left, then click on "Send this user a private message" )

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Bronze Contributor II
Bronze Contributor II
Posts: 80
Registered: ‎08-11-2008

Re: FiOS Complaints

Message 22 of 50
(13,833 Views)

@CharlesH wrote:


** Don't know how to send a Private Message? ** (To send a Private Message, Click on my name to the left, then click on "Send this user a private message" )


After sending a PM, is there an easy way to get back to the forum and post you were on prior to clicking on the Sendee's name? 

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Bronze Contributor II
Bronze Contributor II
Posts: 88
Registered: ‎11-02-2008

Re: FiOS Complaints

Message 23 of 50
(13,821 Views)
UNABLE TO LOCATE HUB
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Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎11-28-2008

Re: FiOS Complaints

Message 24 of 50
(13,821 Views)
What are you talking about?
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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎12-26-2008

Re: FiOS Complaints

Message 25 of 50
(13,760 Views)

@vinnyv07 wrote:
UNABLE TO LOCATE HUB

 

This is a known problem:  See http://forums.verizon.com/vrzn/board/message?board.id=FiOS_TV&thread.id=1813

 

 

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Contributor
Contributor
Posts: 2
Registered: ‎01-01-2009

Re: FiOS Complaints

Message 26 of 50
(13,700 Views)
I've had FIOS for 6 months.  Billing and Customer services is the worst.  Not even sure if savings are an advantage - given the time you have to spend resolving billing issues.  I've spent 13hrs - it's like a full time job.  I am considering going back to Comcast and using Vonage.  Unfortunately Verizon gets you with at $175 penalty for cancelling within a year.  6months and counting.  Keep you phone and TV with seperate companies.
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Contributor
Contributor
Posts: 1
Registered: ‎03-19-2009

Re: FiOS Complaints

Message 27 of 50
(13,039 Views)

I have had FIOS internet for some time now, and it works very well. If you have an issue you need to resolve through Verizon, good luck to you. Calling for assistance is a nightmare, the folks are friendly enough, but almost powerless to help. You would save a lot of time by recording your telephone number and account number as you will need to repeat them, to the many people you will be shuffled off to after you unsucessfully negotiate the robotic operator.

 

I just had a case yesterday where my FIOS was suspended by finance for no apparent reason. It was impossible to resolve that evening after I returned from work and discovered the problem. 2 hours later and 5 people that could not help. Checking by latest bill I noticed that verizon had acknowled my last payment (my payments have been current for many years) and my current bill was due the 24th (this was the 18th) . I finally got ahold of the right person in finance (the next day) who in fact, confirmed that I was not past due and there was no reason for finance to have suspended my account. No reason, no explanation, and still it tool talking to 2 more people to get the situation resolved.

 

I want to point out that the people I talked to were very friendly but powerless to help. As a whole I would rate the Verizon Customer service system as Incompetent, seriously. There isn't even a place to enter a formal complaint. This is apparently it, a forum. I will investigate an alternative service ASAP and not look back, good luck to you.....

 

With alternative Phone systems charging less than half the price of Verizon, and a shamefully inadequate customer service system, I predict that Verizon as a company does not have a bright future.

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Contributor
Contributor
Posts: 4
Registered: ‎03-20-2009

Re: FiOS Complaints

Message 28 of 50
(12,943 Views)

Shortly after I signed on for fios I changed my mind (still during the free tial period) and decided I didn't want the internet security suite. I contacted the internet [people and was told it would be removed from my account. Lo and behold 3 months later I get 5:99 added to my account for it. I {please keep your posts courteous} was told I never called about it, she removed it then but I was responsible for the months bill. My bill is so much more than I was told after all the added fees. The phone service offers none of the services Cablevision offered. I have my phone # unlisted FOR A FEE, I don't have call fowarding unless I want to pay for it (included in Cablevision's package) . 411 calls are free with Cablevision, not so with Verizon. Fios has a FEW more high def channels most notably NFL network. Cablevision will pay my early termination fee if I go back. If they get the NFL network I will go. I still can't believe Fios doesn't have MSNBC! Fios has until Cablevision gets NFL network to get their acts together. If and when Cablevision gets NFL I am gone gone gone. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message Edited by Jonathan_K on 03-20-2009 12:48 PM
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Contributor
Contributor
Posts: 5
Registered: ‎03-20-2009

Re: FiOS Complaints

Message 29 of 50
(12,911 Views)
Beware the billing. For me, they provided services I did not ask for and specifically said I did not want, and then proceeded to charge me for them. Plus I have an ongoing technical issue due to an undisclosed incompatibility with one of my TVs (see my post re intermittent signal interruption). Otherwise, however, the service is pretty good, and the online chat is quite handy because you get the responses in writing, precluding the apathetic phone tech syndrome. Best of luck.
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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎03-20-2009

Re: FiOS Complaints

Message 30 of 50
(12,889 Views)
I think the Fios TV service is great also.  I love the way I can get the user guide on my lap top and when I find a movie I want to record I just click the record button.  No more scrolling forever with the TV remote to find something to watch.  I do it all just by sitting at my lap top.
Vance Williams
DFW, Texas
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